Welcome to Fairwood Lakes – Guest information

Welcome to Fairwood Lakes, thank you for booking with us, we hope you enjoy your stay!

The following information is designed to help you enjoy your stay even more in terms of providing you with site and local information. If you need any additional assistance or information our friendly staff are on hand to help.

If there is anything that needs addressing during your stay, please make staff aware as soon as possible so that we can rectify any issues as quickly as possible. You can ring the wardens number or speak to staff in reception during office hours.

CHECK IN – We ask guests to arrive after 4pm, to allow housekeeping to perform their duties and for hot tubs to get changed over and back up to temperature. However, you are very welcome to make use of the facilities on site before this time and we will of course inform you as soon as your accommodation is available for you. Your keys for your accommodation will be there for your arrival.

CHECK OUT – 10am promptly. Please leave your keys either in your lodge or in the key box to the side of the door or at the key drop off at reception.

SITE FACILITIES – All guests have access to the facilities on site, Soft Play & Mini Golf, Play Area. We ask that ALL children are supervised by a responsible adult at ALL times.

Fishing is a chargeable extra and you will need to bring your own equipment – specifically rods, bait, landing mat, barbless hooks. Further information is available on our website.

SUPERMARKETS / SHOPPING

Tesco Express (closest – 5 mins away) BA13 3GL – There is a fish and chippy, Chinese and pizza take away next door.
Aldi Westbury (10 mins away) BA13 3PL
Morrisons Warminster (10 mins away) BA13 3BG
White Row Farm Shop – Great for kids too – Nice cafe and great for lovely treats and good quality, fresh, locally sourced produce (10 mins away) BA11 6TN

EATERIES – We are very lucky to have so many good choices locally.

The Full Moon @ Rudge – check opening times (closest)
The Mill @ Rode – Lovely outdoor setting by the river – small play area for the kids.
The George @ Norton St Philip – Packed with history, quite the setting, high quality food.
BRADFORD -ON-AVON has: Ravellos – Italian, River Spice – Indian, Thai Barn – really good restaurants with plenty of parking in town
FROME has: Lotties Bistro – French, The High Pavement for Tapas and Little Walcot – Fantastic places to try!
Take aways – lots on Just Eats / Deliveroo / Uber Eats – just be sure to change the delivery address as most deliver to site!

THINGS TO DO – Plenty locally to keep you busy and entertained regardless of ages, interests or abilities.

Longleat Safari Park & Festival of Light

We’re delighted to partner with Longleat to offer our guests 20% off entry tickets during their stay.

If you would like to visit Longleat Safari Park, the Festival of Light or Cheddar Gorge & Caves, please speak to Reception who will be happy to arrange your discounted tickets on your behalf.

Please note bookings must be made before midnight on the day prior to your intended visit.

Wookey Hole – Aimed more for the family, plethora of fun activities to keep the small ones entertained – Discounted entry giving our guests 20% off entry. Log on to their website and enter FWL20 at the check out to benefit from the discount.

Stonehenge is just down the road and being a World Heritage Site – you might want to take advantage of the proximity.

Bath and Bristol – lots of museums and things to do – Bath has a well equipped sports centre with bowling, trampoline park and crazy golf, plus swimming pool – so its great for the rainy days!

Bradford on Avon is a quaint town with a good range of cafes, restaurants plus canal side walks. You can even hire boats if you fancy an outing on the water.

Frome – has an amazing Independent Market – 1st Sunday of every month – lots of stall holders and food vendors – definitely worth a visit if you’re here!

HOUSE RULES – For the comfort and safety of all our guests on site, please follow the below to ensure everyone can enjoy their time here. We appreciate your cooperation!

Accommodation – please leave it clean and tidy on departure, if anything gets broken, please inform a member of staff so that replacements can be made in time for the next guests.
Children – must be supervised at all times – including within hot tubs, soft play, around the lakes and the play park.
Hot tubs – please read the safety information by your tubs to ensure safe operation and use.
Parking / Cars – 1 car per accommodation – any additional cars to be parked in the main car park. We require a maximum speed limit of 5mph on site at all times.
BBQs – we can supply bricks so that BBQ’s aren’t placed directly on the furniture or the grass.
Behaviour – Please be mindful of our other guests. This is a family friendly park and we require that music is taken in doors after 9pm and external noise is kept to a minimum after 10pm. If we have guests that are impacting our other visitors, you may be asked to vacate your accommodation.
Dogs – we welcome well behaved dogs on site as long as they are kept on leads and cleaned up after. We ask that dogs aren’t left in the accommodation alone for long periods of time.
Smoking – NO smoking (including vapes) inside any of our accommodation or buildings. There are designated smoking areas on site, please familiarise yourselves as per the site map.
Day guests – you are very welcome to invite guests over for the day but they MUST be off site by 10pm.

EMERGENCY INFORMATION – FOR ANY MEDICAL or FIRE EMERGENCY RING 999!

Non Medical Emergencies – ring 111

What 3 Words – FLATTERY / UPWARDLY / AGES – Barrier Code: 1914

A&E – Bath Royal United Hospital BA1 3NG

Site Address: Fairwood Lakes Holiday Park, Fairwood Road, Dilton Marsh, Westbury, BA13 4EL

Wardens number: 07876 030595 – for any out of hours accommodation emergency

Minor Injuries units with X-Ray (not on Sundays) Frome Community Hospital BA11 2FH and Trowbridge Community Hospital BA14 8PH

First Aid is available from Reception.

Nearest Defibrillation Unit is at The Full Moon pub, Rudge, BA11 2QF.

Fire Safety Advise for Guests

Ventilation

Do not obstruct the permanent ventilation openings which are fitted, your safety depends on them.

Incase of Fire

Get everyone out
Raise the alarm
Fight fire if necessary – your priority is to escape
Refer to safety sign for muster point

Fire Precautions

VULNERABLE PERSONS -DO NOT LEAVE VULNERABLE PEOPLE OR CHILDREN ALONE

Means of Escape

make sure you are aware of the means of escape and operation of escape exits – KEEP ALL ESCAPE ROUTES CLEAR

Combustable materials

Keep them clear all cooking and heating appliances

In an emergency call 999

USER GUIDES

Using the ovens: waterside/woodland ovens

Using the Ceramic Hob

Turning it on:

Touch and hold the on/off sensor (1 in the picture above) for the desired zone for approximately 2 seconds. The Hob will beep and the relevant zone display (3 in the picture above) will show “0”.
Use the plus and minus buttons (4 and 5 in the picture above) to set the power level (range of between 1 and 9 with 1 being the highest temperature. The hob will now heat in the chosen zone.
To adjust the power level at any time during use, press the on/off sensor (1) to select the zone you wish to alter and then use the plus/minus buttons (4 and 5) to adjust that zone.

Turning it off:

Press the on/off sensor (1) for the zone you wish to turn off followed by the minus button (5) until the “0” setting is reached on the relevant zone display (3)
This must be carried out for each zone you wish to turn off

Setting the safety lock

The safety lock can be enabled by pressing and holding the lock sensor button (2 in the picture above) for approximately 2 seconds
To turn off the safety lock, repeat the above action by holding the lock sensor button (2) for another 2 seconds.

Note:

– if the power level is not set within 10 seconds of switching the hob on, it will switch back off automatically

–while the hob is still cooling down the relevant zone display will show ‘H’ indicating that the zone is still hot

Using the ovens : lake lodges

To use the ovens they must be ignited.

You do this by pushing down the temperature dial until you see a flame pop up at the bottom of the oven. Hold for a few seconds and you should be good to go.

1. Function selector knob
2. Cooking time
3. Thermostat selector knob

8-Button (Ignition/Oven Lamp)

9-Main Oven Control Knob Top

10-Oven Control Knob

11-Hob Control Knob

Using the TV remote

Using the FireStick

Press the source button on the TV remote and select HDMI as the input. The Firestick menu should appear.
The remote control functions are as shown

You can sign in to the various applications to watch all of your favourite channels, movies and shows. Please remember to sign out from your accounts before checking out.

Screen Sharing from your own devic

First, make sure your device is connected to the same Wi-Fi network as the TV.

Next, press the source button on the TV remote and select Screen Share:

You will be presented with the following screen:

Go to you mobile device settings and enable Screen Cast or Screen mirror to search for devices (This step will depend on your device capabilities, please consult the operator manual for your particular device on how to enable screen sharing

Once enabled on your device will be able to select the TV as an option by selecting the TV name as shown in the picture above and below:

The TV should then give you a prompt asking for you to confirm connection:

Once you click on Accept using the remote control, your device screen should be visible on the TV within a few seconds.

Note: If your device is unable to cast to the TV seek assistance from the Mobile Device manufacturers website. Not all devices will be compatible with Screen Sharing.