Lodge Rules

Check in times are strictly after the hours of 4pm, unless previously arranged.
All check in information is sent via email the day prior to arrival, including site map, allocation of where to park for your accommodation and key entry information
On the day of departure, lodges must be vacated by 10am.
You must comply with decent standards of behaviour during your stay and must show consideration for all other persons in the park.
Certain areas of the park are dog-free and signs are clearly displayed to this effect. These areas include the café, main arena and all play areas.
We accept dogs in designated lodges subject to the following terms a) we must be notified at the time of booking b) applicable charges must have been paid in advance of arrival c) a maximum of 2 dogs allowed per accommodation.
Under no circumstances will we allow any dog (except guide dogs or a specially trained assistance dog) to be taken into the café building.
If a member of your group needs to bring a guide dog or specially trained assistance dog please notify us at the time of booking.
Dogs must be kept under control, on a lead and accompanied by a responsible adult at all times.
Some breeds of dog including those listed in the Dangerous Dogs Act 1991 are not allowed. Please provide us with the details of the breed of your dog when you book.
Dogs are not permitted in any play areas.
Owners must pick up after their dogs immediately and with no exceptions.
Management reserves the right to ask any dog Owner who is not adhering to the above rules to leave the park.
Any accommodation left in a state which required extra cleaning over and above our reasonable cleaning times, may result in extra charges.
All guests and visitors must comply with the park speed limit of 5mph.
We retain the right to refuse permission without giving any reason.
You are entitled to park one vehicle only in an area designated by us for the duration of your stay. Additional cars must be included in the booking and must be parked in the main car park.
You are responsible for the welfare, safety and behavior of any members of your party who are under the age of 18 years whilst they are in the park.
Do not put any bath salts or bubbles into the tubs. Misuse of the hot tubs may result in an extra charge.
It is regrettable that we need to charge £20 for lost keys. Please inform us as soon as you can so that we can resolve the issue and ensure swift replacements.
We may need to change your accommodation to allow for additional guests to book – so please inform us at the time of booking if your accommodation CAN NOT be moved. If in these rare circumstances we need to change your accommodation, you will always be “upgraded” or placed in equivalent accommodation.